Privacy Policy

1. Overview

INTERNET.HELP ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our domain management services, visit our website, or interact with us.

This policy applies to all users of our services, including clients, website visitors, and prospects. By using our services or website, you consent to the collection and use of information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, mailing address
• Business Information: Company name, job title, business address
• Account Information: Username, password, account preferences
• Financial Information: Billing address, payment method details (processed securely by third-party processors)
• Domain Information: Domain names, registration details, DNS records
• Communication Records: Support tickets, email correspondence, meeting notes

2.2 Automatically Collected Information

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on site, click patterns, referral sources
• Log Data: Server logs, access times, error logs
• Cookie Data: Information collected through cookies and similar technologies

2.3 Information from Third Parties

We may receive information about you from:

• Domain registrars and registry operators
• Public WHOIS databases
• Business partners and affiliates
• Marketing and lead generation services
• Social media platforms (when you interact with our content)

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• Providing domain management and portfolio services
• Processing domain registrations, transfers, and renewals
• Managing DNS settings and technical configurations
• Brand monitoring and protection services
• Generating reports and analytics

3.2 Account Management

• Creating and maintaining your account
• Processing payments and billing
• Providing customer support
• Sending service notifications and updates

3.3 Legal Compliance

• Meeting regulatory and legal requirements
• WHOIS data publication (as required by ICANN)
• Anti-fraud and security measures
• Responding to legal requests and court orders

3.4 Business Operations

• Improving our services and website
• Conducting research and analytics
• Marketing and business development (with your consent)
• Communicating about new services and features

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We work with trusted third-party service providers who assist us in delivering our services:

• Domain registrars and registry operators
• Payment processors and financial institutions
• Cloud hosting and infrastructure providers
• Customer support and communication tools
• Analytics and marketing platforms

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal processes, court orders, or government requests
• Enforce our terms of service or other agreements
• Protect the rights, property, or safety of INTERNET.HELP, our users, or others
• Investigate or prevent fraud, security breaches, or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred to the new owner, subject to this Privacy Policy.

4.4 Public Disclosure

Certain domain registration information may be publicly available through WHOIS databases as required by ICANN policies and applicable law.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

• Encryption of data in transit and at rest
• Secure servers and databases with access controls
• Regular security audits and vulnerability assessments
• Multi-factor authentication for system access
• Firewalls and intrusion detection systems

5.2 Operational Safeguards

• Employee training on data privacy and security
• Background checks for personnel with data access
• Data breach response and incident management procedures
• Regular backup and disaster recovery processes

5.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and relevant authorities within 72 hours as required by GDPR and other applicable laws.

6. Your Privacy Rights

Under GDPR and other privacy laws, you have the following rights regarding your personal information:

6.1 Access Rights

• Right to Access: Request a copy of your personal data we hold
• Right to Portability: Receive your data in a structured, machine-readable format

6.2 Control Rights

• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data ("right to be forgotten")
• Right to Restriction: Limit how we process your information
• Right to Object: Object to processing for marketing or other purposes

6.3 Exercising Your Rights

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

7.1 Types of Cookies We Use

• Essential Cookies: Required for website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

7.2 Managing Cookies

You can control cookies through your browser settings or our cookie preference center. Note that disabling certain cookies may affect website functionality.

8. International Data Transfers

As a global service provider, we may transfer your personal information to countries outside your jurisdiction. We ensure adequate protection through:

• European Commission adequacy decisions
• Standard contractual clauses approved by the European Commission
• Certification schemes and codes of conduct
• Binding corporate rules for intra-group transfers

For transfers to the United States, we rely on appropriate safeguards including standard contractual clauses and supplementary measures.

9. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Support business operations

9.1 Retention Periods

• Account Information: Duration of service relationship plus 7 years
• Domain Data: As required by ICANN policies and applicable law
• Financial Records: 7-10 years for tax and audit purposes
• Marketing Data: Until you withdraw consent or object
• Website Logs: 12-24 months for security purposes

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

If we learn that we have collected personal information from a child under 16, we will delete that information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you by email for material changes
• Provide notice through our services or website

Your continued use of our services after the effective date of the updated policy constitutes acceptance of the changes.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

We are committed to resolving privacy concerns promptly and will respond to your inquiry within 30 days.