Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "Client," or "you") and INTERNET.HELP ("Company," "we," "us," or "our") regarding your use of our domain management and brand protection services.

By accessing our website, creating an account, or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

2. Service Description

2.1 Our Services

INTERNET.HELP provides professional domain management and brand protection services, including:

• Domain portfolio management and optimization
• Domain registration, transfer, and renewal services
• DNS management and technical configuration
• Brand monitoring and threat intelligence
• Domain acquisition and brokerage services
• Legal enforcement and UDRP proceedings
• Strategic consulting and advisory services

2.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice. We will make commercially reasonable efforts to minimize service disruptions.

2.3 Third-Party Services

Our services may integrate with or rely upon third-party providers (registrars, registries, DNS providers). We are not responsible for the availability, performance, or policies of third-party services.

3. Account Registration and Security

3.1 Account Requirements

To use our services, you must:

• Be at least 18 years of age or have legal authority to enter contracts
• Provide accurate, complete, and current information
• Maintain and update your account information
• Choose a secure password and protect your account credentials

3.2 Account Security

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access
• Using strong passwords and enabling two-factor authentication when available

3.3 Account Verification

We may require identity verification for certain services or transactions. You agree to provide requested documentation and cooperate with verification procedures.

4. Service-Specific Terms

4.1 Domain Management Services

• Domain registrations are subject to registrar and registry terms
• You are responsible for maintaining current contact information
• Renewal failures may result in domain loss
• Domain transfers require proper authorization

4.2 Brand Protection Services

• Monitoring results depend on available data sources
• We provide analysis and recommendations, not legal advice
• Legal enforcement is subject to applicable laws and procedures
• Success in enforcement actions is not guaranteed

4.3 Consulting Services

• Advice is based on available information and industry best practices
• Market conditions and regulations may affect recommendations
• Implementation of recommendations is at your discretion
• Results and outcomes are not guaranteed

5. Billing and Payment Terms

5.1 Fees and Charges

You agree to pay all applicable fees for services as outlined in your service agreement or our published pricing. Fees may include:

• Monthly or annual service fees
• Per-domain management fees
• Transaction-based charges
• Third-party costs (registrar fees, legal fees)

5.2 Payment Methods

We accept various payment methods including credit cards, bank transfers, and other approved methods. You authorize us to charge your selected payment method for all applicable fees.

5.3 Billing Cycle and Late Payments

• Fees are billed according to your selected billing cycle
• Payment is due within 30 days of invoice date
• Late payments may incur additional charges
• Services may be suspended for overdue accounts

5.4 Refunds and Cancellations

Refund policies vary by service type. Generally:

• Service fees are non-refundable once services are rendered
• Domain registration fees follow registrar refund policies
• Consulting fees are non-refundable after work begins
• Cancellations must be provided with 30 days notice

6. User Responsibilities and Obligations

6.1 Information Accuracy

You must provide and maintain accurate information including:

• Contact details for domain registrations
• Business information for service delivery
• Financial information for billing purposes
• Any changes that may affect our services

6.2 Compliance Obligations

You agree to:

• Comply with all applicable laws and regulations
• Respect third-party intellectual property rights
• Follow ICANN policies and registrar terms
• Cooperate with legal and regulatory requirements

6.3 Domain Name Responsibilities

• Ensure domains are used for lawful purposes
• Maintain accurate WHOIS information
• Respond to registrar and registry communications
• Renew domains in a timely manner

7. Prohibited Uses and Activities

You may not use our services for any illegal, harmful, or abusive purposes, including:

7.1 Illegal Activities

• Violating any applicable laws or regulations
• Infringing intellectual property rights
• Engaging in fraud or deceptive practices
• Money laundering or terrorist financing

7.2 Harmful Content

• Hosting or distributing malware
• Phishing or identity theft schemes
• Spam or unsolicited communications
• Hate speech or discriminatory content

7.3 Abuse of Services

• Attempting to circumvent security measures
• Interfering with service operations
• Reverse engineering or unauthorized access
• Reselling services without authorization

8. Intellectual Property Rights

8.1 Our Intellectual Property

INTERNET.HELP and its licensors own all rights, title, and interest in:

• Our website, software, and technology platforms
• Trademarks, logos, and brand elements
• Proprietary methodologies and processes
• Reports, analyses, and deliverables (subject to your license)

8.2 License to Use

We grant you a limited, non-exclusive, non-transferable license to use our services and access materials provided to you for your business purposes.

8.3 Your Content and Data

You retain ownership of your data and content. You grant us a license to use, process, and store your information as necessary to provide our services.

8.4 Respect for Third-Party Rights

You agree to respect the intellectual property rights of others and not use our services to infringe upon such rights.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

9.1 Data Processing

By using our services, you consent to our processing of your personal data as described in our Privacy Policy and as necessary to provide services.

9.2 Data Security

We implement appropriate technical and organizational measures to protect your data, but cannot guarantee absolute security.

9.3 Cross-Border Transfers

Our services may involve international data transfers. We ensure appropriate safeguards are in place for such transfers.

10. Service Availability and Performance

10.1 Service Levels

We strive to provide reliable services but do not guarantee uninterrupted availability. Service levels may vary based on:

• Third-party provider performance
• Internet connectivity and infrastructure
• Maintenance and upgrade requirements
• Force majeure events

10.2 Maintenance and Updates

We may perform routine maintenance, updates, and improvements. We will provide reasonable notice of planned maintenance that may affect service availability.

10.3 Service Interruptions

We are not liable for service interruptions caused by factors beyond our reasonable control, including third-party failures, network issues, or force majeure events.

11. Limitation of Liability

11.1 Disclaimer of Warranties

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

11.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL INTERNET.HELP BE LIABLE FOR:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, OR USE
• BUSINESS INTERRUPTION OR LOST OPPORTUNITIES
• DOMAIN NAME LOSS OR UNAVAILABILITY

11.3 Cap on Liability

OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

11.4 Essential Terms

These limitations are essential elements of the agreement between us and will apply even if any remedy fails of its essential purpose.

12. Indemnification

You agree to indemnify, defend, and hold harmless INTERNET.HELP, its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our services
• Your violation of these Terms
• Your violation of any law or third-party rights
• Your domain names or related content
• Any inaccurate or misleading information you provide

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

13. Termination

13.1 Termination by You

You may terminate your account and these Terms at any time by providing 30 days written notice. You remain responsible for all charges incurred prior to termination.

13.2 Termination by Us

We may suspend or terminate your account immediately if:

• You violate these Terms or our policies
• Your account becomes delinquent
• We suspect fraudulent or illegal activity
• Required by law or regulatory action

13.3 Effect of Termination

• Your right to use our services will cease immediately
• We may delete your data after a reasonable retention period
• Domain names may be released or transferred per your instructions
• Accrued obligations survive termination

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, you agree to contact us at [email protected] to attempt good faith resolution of any disputes.

14.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration rather than court proceedings, except for:

• Claims seeking injunctive relief
• Intellectual property disputes
• Small claims court matters

14.3 Arbitration Procedures

• Arbitration will be conducted under commercial arbitration rules
• Location will be mutually agreed or determined by arbitrator
• Each party bears its own costs unless otherwise awarded
• Arbitration decisions are final and binding

14.4 Class Action Waiver

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR COLLECTIVE PROCEEDINGS AGAINST US.

15. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of the jurisdiction where INTERNET.HELP is incorporated, without regard to conflict of law principles.

For any disputes not subject to arbitration, you agree to the exclusive jurisdiction of the courts in our jurisdiction.

16. Changes to Terms

16.1 Modification Rights

We may modify these Terms at any time to reflect changes in our services, legal requirements, or business practices.

16.2 Notice of Changes

We will provide notice of material changes by:

• Email notification to your registered address
• Posting updates on our website
• Notice through our services or client portal

16.3 Acceptance of Changes

Continued use of our services after the effective date of changes constitutes acceptance of the modified Terms. If you disagree with changes, you may terminate your account.

17. Contact Information

For questions about these Terms or legal matters, please contact:

Effective Date: These Terms are effective as of August 2024 and supersede all previous versions.